Client Project
MereKisan
A CRM platform for Reliance General Insurance to manage insurance calling operations and grievance management.
Reliance General Insurance20226 months
100K+
Calls Managed
50K+
Grievances Resolved
98%
SLA Compliance
500+
Agents
Insurance · IndiaTechnologies Used
ReactNode.jsPostgreSQLRedis
Services Provided
Project Overview
MereKisan is a CRM platform developed for Reliance General Insurance to manage their insurance calling operations and grievance management system.
Key Features: - Insurance call management - Call scheduling and tracking - Grievance ticketing system - Grievance resolution workflow - Policy lead tracking - Customer interaction logs - Performance reporting - SLA management
The platform has improved customer service efficiency and grievance resolution for one of India's leading insurance companies.
More Work
