Softechinfra

AI Agents & Agentic Workflows

LLM-driven agents that plan, decide, and act across multi-step work — in-app copilots, ops agents, voice agents. Built with evals, guardrails, and human-in-the-loop gates, not a chat window pasted in the corner.

Key Features

  • In-app copilots, ops agents, and voice agents
  • Tool permissions, approval gates, and audit trails by default
  • Eval baseline shipped with every agent — accuracy has a number
  • Voice agents on the TalkDrill pipeline pattern (ASR → LLM → TTS)
  • Sprint entry: 4 weeks — scoped, prototyped, measured

Automation follows rules; agents make decisions. An automation routes the invoice; an agent reads the lead, drafts the outreach, books the call, and logs the activity — inside the tool your team already uses.

We ship agents with the discipline they need in production: tool permissions, human-approval gates for consequential actions, audit trails, and an eval baseline so "is it working?" has a number. Our voice-agent pedigree is TalkDrill — a real-time voice AI loop serving 50,000+ users at 4.9★, sub-second in production.

Start with an AI Sprint (4 weeks): your agent scoped, prototyped on your data, with an eval baseline. Production builds land in the AI MVP (greenfield) or Modernisation (into your existing app) tiers.

Why Choose Us

Benefits of Our AI Agents & Agentic Workflows

Agents that act, not chat

Multi-step task completion inside your existing workflows — the difference between a demo and a colleague.

50,000 users of proof

TalkDrill's voice agent loop runs sub-second in production at 4.9★. We have operated agentic AI at scale, not just built it.

Guardrails engineered in

Permissioned tools, human-in-the-loop gates for consequential actions, full audit trails. Safe enough for ops, finance, and support.

Measured before shipped

Every agent ships with an eval suite. You see task-completion quality as a metric before it touches a customer.

Technology Stack

Technologies We Use

We leverage the latest technologies and frameworks to deliver robust, scalable solutions.

Claude & GPT-class LLMsMCP & tool-use APIsn8n orchestrationVoice: ASR / TTS pipelinesRedisNode.js / Python
Our Process

How We Work

Our proven process ensures successful project delivery every time.

1

Pick the job (week 1)

We identify one workflow where an agent completing the task — not answering a question — changes a number you track.

2

Prototype on your data (weeks 2–3)

The agent runs the real task in a sandbox against your systems, with an eval baseline from day one.

3

Guardrail & gate (week 4)

Permissions, approval gates, audit logging, and failure behaviour — the Sprint ends with a build/no-build answer.

4

Production build

Greenfield agents land in the AI MVP tier; agents inside your existing app land in Modernisation. Fixed price either way.

FAQ

Frequently Asked Questions

Automations are deterministic pipelines — trigger, steps, done — with AI used at individual steps. Agents are LLM-driven systems that plan and decide across steps. If the workflow is stable, you want automation (see AI Workflow Automation); if it needs judgement, you want an agent. We build both and will tell you honestly which fits.
Permissioned tools (the agent can only touch what it is granted), human-approval gates on consequential actions, spend and rate limits, and audit trails. Plus an eval suite that measures behaviour before rollout.
Yes — it is our strongest suit. TalkDrill runs a real-time ASR → LLM → TTS loop, sub-second, for 50,000+ users. Appointment booking, lead qualification, and support triage voice agents reuse that pattern.
It depends on scope. The AI Sprint is 4 weeks — your agent scoped, prototyped on real data, with an eval baseline and a build recommendation.

Ready to Get Started with AI Agents & Agentic Workflows?

Let's discuss your project and find the perfect solution for your business needs.